FAQs
Frequently Asked Questions
Shipping & orders
Do you ship to my country?
Yes, we ship worldwide from the UK. If your country doesn’t appear at checkout, message us, and we can usually add it.
Import duties, VAT and customs fees in your country are the buyer’s responsibility. We cannot predict or pay these for you. Check your local rules before ordering. Unless stated within the checkout (USA & EUROPE)
I received an order confirmation but no tracking number.
That usually means the order hasn’t been packed or handed to the courier yet. Some items are made to order or have a listed lead time.
You’ll get a second email when the order is fulfilled, and another when tracking is live. If nothing arrives after the stated lead time, get in touch with your order number.
My parcel never arrived. Where is it?
Check the tracking link first — most “missing” parcels are still in transit or waiting at a local depot.
If tracking has stalled or the delivery window has passed, contact us with your order number and tracking screenshot and we’ll chase the courier.
How long does dispatch take?
In-stock items typically leave within a few working days. Made-to-order, painted, machined or supplier-special parts can take longer — the product page will show a lead time where we know it.
UK orders often go out with tracked / express options. International times vary by destination and customs.
Damaged, faulty or missing items
My product arrived damaged. What should I do?
Contact us as soon as you can and send clear photos of:
- the damaged part
- the inner packaging
- the outer carton (labels included if possible)
Do not fit a damaged part. We’ll arrange a replacement or refund under our returns process.
My product failed soon after fitting. What can I do?
Email us with photos of the part and how it failed, plus your order number and date of purchase.
If the item is defective, we will try to exchange it within 30 days of delivery where stock allows. Wear from incorrect fitment, poor installation or misuse is not covered as a manufacturing fault.
Returns, exchanges & cancellations
What is your returns policy?
You have 30 days from delivery to request a return. Items must be unused, complete and in original packaging, with proof of purchase.
Request an RMA form first — don’t send anything back without one. Returns go to the address on the RMA (Boosted Trading LTD, PO Box 11169, Newark, NG22 8YY, UK). Google’s listed address is not correct.
We aim to inspect and process returns within 14 days of receipt.
Why do I have to pay return shipping?
Unless the error is ours (wrong item, damaged in transit, faulty), return postage is the customer’s responsibility. We cannot cover international return shipping.
Original outbound shipping is not refunded. If we refund an order, return postage may be deducted.
Is there a restocking fee?
Returns that are not due to our error or a product fault may carry a 20% restocking fee, in line with supplier charges.
Sale items are generally not refundable. Pre-orders (for example handmade carbon parts) cannot usually be cancelled after 30 days from order; they can be returned after delivery under the normal policy.
Can I cancel before dispatch?
Yes if the order hasn’t left. Special-order parts may incur up to a 20% cancellation charge.
How do refunds work?
Approved refunds go back to the original payment method, usually within 14 days of inspection. PayPal refunds may have a fee deducted (PayPal no longer returns their fee to merchants). Transaction fees are not refundable.
Statutory rights are unaffected.
Payments & finance
What payment methods do you accept?
We accept:
- Credit and debit cards via Stripe / Shopify Payments
- PayPal (including PayPal Credit where offered)
- Klarna — pay later or split into 3 interest-free instalments at checkout
- Clearpay for eligible larger orders (check interest and terms at checkout)
- Cash on collection by arrangement
Klarna 3-pay does not cost extra when it is offered as 0%. Always read the lender’s terms before you commit.
Products, fitment & extras
Will this part fit my car?
Check the product title, fitment notes and photos against your exact model, year and engine. Volvo P1 (C30, S40, V50, C70), V40, later Volvos and Ford Focus ST/RS Mk2 are our core platforms — but variants differ.
If you’re unsure, email us the registration, model year and engine before you buy.
Do you offer fitting?
Not in-house. We can recommend trusted garages in many areas. Performance parts should be fitted by someone competent; incorrect installation can void any exchange goodwill.
Do parts come with a warranty?
Manufacturer warranties apply where the brand offers them (for example HEL lifetime on their brake hoses, KW on coilovers). ALG’s own goodwill exchange window is 30 days from delivery for faults, subject to photos and inspection. Abuse, race use and poor fitting are excluded.